FAQ

Got a question? Don't chase your tail, check out our FAQ below:

Do you offer UK free shipping?

We do not currently offer free shipping. For more information visit our delivery page.

Do you offer international shipping?

Yes! We ship to the EU and USA. For details about our international postage rates, visit our delivery page.

When will I receive my order?

Our products are handmade to order, so it may take 3-5 working days for us to dispatch them.

In the UK, you will receive your order approximately 48 hours after it has been dispatched.

International delivery times may vary.

What is your returns policy?

We offer 30 day returns if you contact us within 14 days of delivery. For more information visit our returns page.

Please note that we do not offer refunds on personalised or custom designs, unless they arrive damaged or defective.

What is your refunds policy?

If a product doesn't match your expectation, you are more than welcome to return it and exchange it for another, or get a refund.

Please note that we do not offer refunds on personalised or custom designs, unless they arrive damaged or defective.